Richard KunstNov 4, 20224 minLEAN is a Four (4) Letter word … move from PDCA of process to CAPD … Check. Act, Plan, Do which allows you to act tactile and then plan strategic.
Richard KunstNov 4, 20222 minManaging Headcount in Ugly TimesLabor is not the issue, it is most likely your process or processes that are impacting your organization.
Richard KunstOct 27, 20221 minCustomer Service … rules of the gameCall someone back. It could pleasantly shock a customer.
Richard KunstOct 27, 20224 minToday's Economics should prompt you to adopt LEAN now (if you haven't) Credit is tightening and no business system can keep pace with the changes in the market. Cash has always been King …