Conflict Clouds

If you advocate or are a practitioner using Theory of Constraints, then you are likely familiar with Conflict Clouds.

For example, in business we face a common conflict on doing whatever it takes to satisfy the customer (damn the costs) or maximize profitability (damn the customer service), which makes being a leader a challenge as indicated in the diagram below.

Do not bother reading any further until you watch the following video clip. I love watching television shows since some of the writers are so brilliant in being able to portray real leadership challenges even if they occur in a fictional setting. Go ahead and watch, I will wait.

So … what did you think? Who had taken the correct position? Was one party more correct than the other? Or was this just a simple nice distraction?